Why choose CSISA?

For over 20 years our bilingual insurance team has strived to help Expats from the United States, Canada, and Europe make the best decision concerning insurance in Nicaragua.

We don’t just sell insurance policies; we offer our clients concrete examples of what, why, and how much insurance they really need.

Here at CSISA, we feel that this transparent approach is what will benefit our clients the most. Contact us for a no-obligation consultation about your Insurance needs today.

Heydrud Rivas Solórzano

Heydrud RivasHeydrud was born in Chontales, Nicaragua, and is characterized by being a very cheerful and sincere person. She has been working as a manager for several years and has more than 8 years with our insurance brokerage agency.

Heydrud graduated from the UCA with a degree in Economics,  and in 2019, she completed a postgraduate degree in Insurance Management and Risk at the UAM.

Heydrud has responsibility for corporate and individual client accounts, for renewals, claims, and billing. It’s her fast response times to inquiries that are highly valued by our clients. Heydrud’s years of experience with CSISA Seguros have made her a key person for the proper functioning of our brokerage business in Nicaragua.

Erika Lissette Moya

Erika Lissette MoyaErika Lissette was born in Managua. She graduated with honors from the UCC of Nicaragua, with a degree in Business Administration. Subsequently, she won a competitive scholarship to study the English language at the Leeds Language School in England.

Erika has been part of our team since 2013 and has managed accounts in different lines of insurance that have allowed her to develop the skills that our clients rely on. Lissette is particularly detail-oriented and her empathy with clients has been of paramount importance when dealing with complex claims or billing issues because she is willing to go the extra step to successfully resolve the case.

Customers trust her to identify the most appropriate type of insurance coverage according to their needs, and that’s why she is a valued member of the CSISA Seguros family.

Victoria Vallecillo

Victoria VallecilloVictoria is the classic type of strong and silent person.

Victoria started as an intern and has worked her way up the ladder to become the head of the insurance agency accounting area. Working full-time as she attended University, and graduating with a bachelor’s degree in Accounting from the University of Managua in 2020.

She is the “firm hand on the tiller” that oversees everything that has to do with debits and credits, premiums, taxes, and Nicaraguan licenses that are required by the Nicaraguan Superintendent of Insurance.

W. Mike Newton

Warren Mike NewtonMike has 36 years of experience in the insurance industry working with clients in Latin America and the United States. As a first-year account executive at Willis Brokerage in the 1980s, the opportunity to visit Lloyd’s of London was the experience that crystallized the choice career from then forward.

He is an attorney, a member of the Louisiana State Bar, and holds the Chartered Life Underwriters (CLU) designation. Former member of the Presidential Council of the National Association of Health Insurers for 4 years, an honor reserved for less than 1% of all U.S. insurance brokers.

As part of his continuing commitment to ensuring that the CSISA Seguros team provides the best possible service to its clients, Mike has continued to support employee education in the area of ​​insurance and technology by sending staff members to local and international training seminars where best practices are taught.

Lucía Caldera

Lucía CalderaLucia, a native of Managua, was educated in Business Administration at Loyola University, New Orleans, and works with many of our largest corporate accounts. Based on her past experience as a General Manager of a large Nicaraguan window manufacturer, she understands the concerns and problems that businesses face in Nicaragua on a daily basis.

Her professional insurance work over the last 14 years has focused on property and medical insurance.

The fact that Lucia’s insurance knowledge base is from the US and Nicaragua, and that she is bilingual, is helpful for CSISA clients who may not speak Spanish or for local insurance underwriters who do not speak English.

Gabriela Rosales

Gabriela RosalesGabriela, a native of Managua,  was educated in the United States, at LSU with a BA, and she completed her MBA in Spain.  Gabriela’s past work experience as operations manager for the sustainable dry fruit producer Sol Simple, where she ran all aspects of that cutting-edge eco-conscious business. It is precisely this kind of hand’s on private sector business experience that makes her a quick read on our corporate clients’ insurance needs.

A big fan of the LSU Tigers college football team, Gabriela Rosales also likes to play tennis and listen to music in her free time. Her calm demeanor and easy smile make her a favorite of our clients and CSISA employees alike. Gabriela welcomes your inquires and looks forward to serving you. If you see a bumper-sticker in Nicaragua with “Geaux Tigers” on it, chances are it’s Gabriela.

Ericka Holmann Chamorro

Ericka HolmannEricka, a native of San Juan del Sur, and was educated in Nicaragua and Germany,  Ericka brings our company extensive first-hand knowledge of the particularities of Nicaragua’s spectacular Rivas coastline from the Costa Rica border to Tola both as a developer and insurance specialist.

Ericka Holmann is a mother of three children and understands firsthand both personal and professional issues that confront our clients in Nicaragua. Her patience and good humor are equally welcome when buying an insurance policy as they are when making an insurance claim. Ericka welcomes your inquires and looks forward to serving your needs in the near future.

Margarita Caldera

Margarita CalderaMargarita, is a true insurance multi-tasker. She’s been know to negotiate a renewal for  a client’s personal lines account, while  shepherding a group of insurance company inspectors out to review a different commercial risk… and… end up saving money for both client accounts!

A Managua native, educated in New Orleans at Dominican College, she says working in the insurance industry was the furthest thing from her mind initially. Equipped with a good financial understanding of business, Margarita was previously charged with introducing MasterCard and Visa merchant credit card systems to Nicaragua on a nationwide level.

Her fast pace activity level combined with her overriding interest in providing clients with the best possible price for coverage makes her a natural for this business.

Lipcia Isabel Guillén

Lipcia GuillénLipcia,  is from the city of León, graduated from the UNAN Law School, with an emphasis on postgraduate studies in Banking, after graduation she later obtained her MBA.

Lipcia started her professional career with Seguros Lafise, a member of Grupo Financiero LAFISE, where she worked for 20 years as Corporate Counsel & Legal Advisor for this large Nicaraguan insurance company.

Lipcia begins her day at 5:30 am with a morning walk and daily breathing exercises, listening to and following great metaphysicians like Conny Méndez and Louis Hays. Lipcia loves punctuality, she is very proactive, and professional. She is an advocate for environmental causes in Nicaragua and throughout Central America.


Colonia Los Robles,
De Alke 1c. al oeste 1/2 c al sur.
Edificio #14
Managua, Nicaragua